For new customers, you will need to provide billing information via DermaSensor's secure customer portal to purchase new devices and to activate service for your DermaSensor device(s). If your billing information is incorrect or unable to be processed, your order may be cancelled or delayed. 

For existing customers approaching a renewal period for DermaSensor services, if your payment method fails, a notification will be emailed to request updated payment information and your payment will be reattempted within 3-5 days.  

If payment details are not updated prior to the expiration of your initial service, your device service will be automatically deactivated and the device will no longer be able to be used.

Please contact us if you have any difficulties submitting or updating your payment details and one of our team members will be happy to assist.