Customer Service

How do I change the delivery address of my order after an order has been placed?
Once your order has been placed and confirmed, your order will be dispatched using the address you have provided. If you need to change the delivery address...
Wed, 9 Dec, 2020 at 5:11 PM
What happens if my credit card or bank transfer doesn't work?
For new customers, you will need to provide billing information via DermaSensor™'s secure customer portal to purchase new devices and to activate servi...
Tue, 30 Jun, 2020 at 10:19 PM
Order Tracking - How can i see when my order will arrive?
When you have placed your order, set up your account with DermaSensor™ and completed the payment, your order will be prepared and dispatched, normally withi...
Wed, 8 Jul, 2020 at 12:22 AM
How to place an order
To place an order for a DermaSensor™ device, please contact your local Sales Representative or Distributor, or fill in your details using the "Buy Now&...
Tue, 30 Jun, 2020 at 10:20 PM
How do I pay for it?
If you have placed your order directly with DermaSensor™, then upon receipt of a Purchase Order from your facility our system will generate an email to allo...
Tue, 30 Jun, 2020 at 10:17 PM
Returns, Replacements & Refunds
RETURNS 1.1        DermaSensor™ will only accept the following Devices for return and, upon the return of such Device, DermaSensor™ will provide the Custom...
Wed, 8 Jul, 2020 at 12:26 AM
Contact Information
You can find the DermaSensor™ Team at 58 Gipps St  Collingwood VIC 3066  Australia Email us: support@dermasensor.com General Enquiries: 1300 LESI...
Wed, 1 Jul, 2020 at 7:11 AM
Applying a Coupon Code
1) Press the order summary. 2)Select "Edit Order". 3) Press "Apply Coupon". 4)Enter your coupon code and press the con...
Wed, 9 Dec, 2020 at 4:43 PM