DermaSensor Knowledge Base
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DermaSensor Knowledge Base
Troubleshooting
Getting started
Introduction to DermaSensor
First Time Use
Using the Device
About the Device
Troubleshooting
Cookie Policy
Privacy Policy
Terms of Service
Troubleshooting
The handheld unit does not power on
The Handheld Unit cannot connect to Wi-Fi or the internet
The Handheld Unit says insufficient credits or says not registered or activated.
The Handheld Unit does not charge when placed in the Base.
The display is blank
The display is unresponsive
The Handheld Unit does not pulse or tone and says battery low when trying to record a lesion or begin a calibration
Handheld Unit cannot calibrate